In a recent Advertising Age article, "Coca-Cola Lays Out Its Vision for the Future," Coke CEO Muhtar Kent talked about how his company has gotten back on track, after saying "There was a period when our company did lose its way," he said. "We were too internally focused and not focused enough on the changes taking place with our consumers and customers. In essence, we were too busy looking at the dashboard and were not sufficiently paying attention to the world outside of our windshield."
Think about it. If the world's largest brand, with all of its resources, can lose track of consumers, can't this happen to your brand as well?
Now think about this. If the world's largest brand, with all of its bureaucracy, can find its way back on track, learn how to leverage technology, and change, "from purely mass marketing to one-on-one marketing," can't your brand do the same?